Privacy Policy

1. Information We Collect

Flowstate Mortgage ("we," "our," or "us") collects information you provide directly to us, such as when you:

• Create an account or use our CRM platform
• Request a demo or contact us
• Use our ROI calculator or other tools
• Participate in our referral program
• Subscribe to our newsletter or marketing communications
• Process payments or billing information

Types of Information:

• Contact Information: Name, email address, phone number, company name, job title
• Business Information: Loan volumes, team size, company details, mortgage processing data
• Account Information: Username, password, preferences, subscription details
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Usage Data: How you interact with our platform, features used, time spent
• Technical Data: IP address, browser type, device information, cookies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our CRM platform and services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Facilitate referrals and reward programs

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our rights
• Consent: With your explicit consent for specific purposes
• Integrations: With third-party services you choose to connect (Salesforce, Outlook, etc.)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• 256-bit SSL encryption for data transmission
• SOC 2 Type II compliance
• Regular security audits and penetration testing
• Access controls and employee training
• Secure data centers with physical security measures

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is typically retained for the duration of your subscription plus 7 years for business records.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Request limitation of processing in certain circumstances

To exercise these rights, contact us at support@flowstate.mortgage.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about our use of cookies and your choices.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: